Featured 2016 Speakers Include:

Karen Pascoe

SVP, Group Head, UX MasterCard

John Yesko

Senior Director, Digital Customer Experience Walgreens

Janet Song

SVP, Member Services Dollar Shave Club

Ryan Smolkin

CEO Smoke’s Poutinerie

Why attend Next Generation Customer Experience?

Get inspired

Our speakers are some of the greatest customer experience thought leaders alive today. They will shift your paradigms, challenge your assumptions, and spark new insights.

Make New Friends.

Customer experience is a close-knit community of innovators. Meet new friends, trade business cards, and make the connections that will accelerate your career.

Learn more. Faster.

We’re only human: long presentations put us to sleep. Our speakers have just 20 minutes to pack in as much discovery, innovation, data, and actionable insight as possible.

"It felt really good to be surrounded by professionals who shared my passion for customer experience."

NGCX Successes: Janis Avila, Head of Client Experience, Union Bank

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