Did I mention I came away with 28 pages of notes?!”
My main goal in attending the Next Gen conference was to gain as much knowledge as I could from CX experts across industries. And I was far from disappointed! I learned a lot not only from the presentations but also from conversations I had with fellow attendees. Case in point – I was sitting next to Harley Manning (Vice President of Customer Experience, Forrester Research) at lunch and we started talking about the different CX strategies presented at the event. I still maintain contact with him over LinkedIn and have used some of the data he presented at the conference in presentations I’ve done internally at Union Bank.
“This is one conference that I think my senior executives would greatly benefit from attending!”
I was the only one attending from my team at both events but I definitely do see the benefit of bring colleagues, especially my senior executives. It would benefit them to get a first hand account of the way companies are handling CX challenges and creating platforms to provide an amazing client experience.