Next Generation Customer Experience 2017

March 27 - 29, 2017

Park Hyatt Aviara Resort, Carlsbad, CA

Contact Us: 1.888.482.6012

Sponsors & Exhibitors


Sponsors

SuiteCX

Website: http://suitecx.net/

SuiteCX™ is the only customizable end-to-end customer experience, journey mapping and journey analytics platform on the market, built by CX practitioners for CX practitioners. In addition to the most robust customer journey mapping capabilities, the platform allows you to improve customer experience through integrated survey data, persona development, improvement planning and prioritization, and the creation of detailed contact strategies. Built from the ground up to meet the needs of large, complex organizations, SuiteCX offers highly secure, configurable environments designed to ensure maximum security for your critical customer experience assets. The tool scales as projects and teams grow, with unlimited users, projects, maps and IPoints. SuiteCX enables the seamless import and export of customer experience data, enabling you to clearly visualize your customer’s metrics, scores, channel data and make it actionable. SuiteCX gives you the power to focus on what matters most in designing and executing excellent customer experiences: your masterful and creative CX vision.

Avtex

Website: www.avtex.com

Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, we guide organizations through the process of creating or improving CX strategies, platforms and policies. Our long-standing partnerships with industry leading vendors and service providers position us to provide the guidance your organization needs to create and manage a holistic approach to CX. Our diverse technology offerings run the gamut from Contact Center to Customer Relationship Management platforms. Our knowledge of application integration and development allows us to bridge the gap between disparate systems to create a seamless experience for your customers. www.avtex.com

CallidusCloud CX

Website: www.calliduscloud.com

CallidusCloud CX provides the ultimate suite to deliver unsurpassed performance, drive customer and employee engagement, and leverage feedback to its fullest advantage. Offering a best-of-breed approach from the industry’s most trusted experts in digital motivation and learning, customer service and support, and enterprise feedback and surveys, CallidusCloud CX empowers organizations to understand and serve people better than ever before, both inside and outside the company’s walls. For ongoing improvements in satisfaction, retention, and results, leading companies rely on CallidusCloud CX to own the power of experience.

Clutch

Website: www.clutch.com

Clutch delivers marketing technology and strategy that helps marketers of leading customer-centric brands identify, understand and motivate their Most Valuable Customers (MVCs). Its advanced customer marketing platform has been engineered specifically for marketing's need to strategically engage and motivate existing customers and can serve as an end-to-end customer marketing solution or as modular components to an existing marketing technology stack. Clutch's technology centralizes and synthesizes disparate customer data generated across in-store POS networks, ecommerce platforms, social accounts, email lists and mobile apps. Once synthesized, the platform analyzes the brand's data in real-time to develop sophisticated customer segments and profiles for enhanced customer understanding. This analysis is then used to strategically create personalized, automated marketing designed to engage and motivate customers across online, in-store, mobile, social, email, SMS and direct mail channels.

Compellon

Website: www.compellon.com

As the pioneer in making prescriptive analytics fast and easy to use, California-based Compellon delivers the most actionable intelligence available, enlightening users about not only what will happen, but why. The Compellon20|20 Platform uses a breakthrough approach to artificial intelligence that enables organizations to harness predictive insights in data to get clear and simple answers in seconds or minutes, whenever needed, regardless of analytical skill. Automatically generated models power actionable prescriptive outputs that explain exactly where to focus and precisely what to do in order to reach the desired outcome. These insights guide strategic actions, such as the best scenario to pursue or segment to address, as well as ongoing tactical and personalized actions, such as what individuals to target and with what offer.

Confirmit

Website: www.confirmit.com

Confirmit’s customer engagement model provides the power to listen to the Voice of the Customer, integrate it with financial, operational and free-form text data to generate powerful insight, and take action that will deliver effective business change and create competitive advantage.

Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment.

COPC

Website: www.copc.com

COPC Inc. is an innovative global leader that empowers organizations to manage complex customer journeys. With a focus on driving improvement, the company provides consulting, training and certification for operations that support the customer experience. Founded in 1996, COPC Inc. began by developing the COPC® Family of Standards and helping call centers increase their performance. Today the company works with hundreds of leading brands worldwide to optimize key customer touch points and deliver a seamless experience across channels. COPC Inc. is privately held with headquarters in Winter Park, Florida, U.S., and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan.

ForeSee

Website: www.foresee.com

As a pioneer in customer experience analytics, continuously measures satisfaction across customer touch points and delivers critical insights on where to prioritize improvements for maximum impact. Because ForeSee’s superior technology and proven methodology connect the customer experience to the bottom line, executives and managers are and brand objectives. The result is better business for companies and a better experience for consumers. Visit us at www.ForeSee.com for customer experience solutions and original research.

Fuel Cycle

Website: www.fuelcycle.com

FUEL CYCLE gives brands exactly what they need to know about their customers and other stakeholders in real-time, with 360-degrees of knowledge. With the voice of the customer at their ?nger tips, our customers are empowered to make decisions that increase both revenue and long-term customer loyalty.

Help Lightning

Website: www.helplightning.com/

Help Lightning develops and delivers superior mobile communication, collaboration and cognition through merged reality and virtual interactive presence for users needing help solving problems currently across 50 countries. Our patented technology accelerates and simplifies the way knowledge is exchanged, information is learned and problems are solved. Mobile merged reality and virtual interaction allows digital merging of two real-time views blending local and remote collaborative video streams.

Technical, healthcare, manufacturing, and service experts can show a resolution, not just describe it, even thousands of miles away. Help Lightning is changing the way industry exchanges expert knowledge and dramatically improves customer relationships and experiences. Using current mobile devices (iOS, Android), experts can now visually collaborate, assist with issues, and resolve problems as though they were working side-by-side with a colleague or customer. Use Help Lightning to give or receive interactive help anywhere, instantly.

Learn more at helplightning.com.

IBM

Website: www.ibm.com

Know your customers better than they know themselves. IBM Customer Analytics enables you to go beyond what’s possible with traditional analytics so you can know your customers, their needs and their journeys more intimately and comprehensively then ever before. See the full customer journey, as it unfolds, in the moment and across channels.

InMoment

Website: www.inmoment.com

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides voice of customer (VoC), social reviews & advocacy, and employee engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

MaritzCX

Website: www.maritzcx.com

MaritzCX™ believes organizations should be able to see, sense and act on the experiences and desires of every customer, at every touch point, as it happens. The company helps organizations increase customer retention, conversion and lifetime value by embedding customer experience intelligence and action systems into the DNA of business operations. Ultimately, we want to be your preferred customer experience outcomes partner. The company specializes in solutions for key industries, including automotive, financial services, technology, B2B, healthcare, retail, and many more. MaritzCX is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services. www.maritzcx.com

Medallia Digital

Website: www.medallia.com

Medallia Digital helps companies capture customer feedback across emerging web and mobile channels, engage customers with compelling digital experiences and keep pace with customers’ constantly changing behaviors. Purpose-built for digital users, Medallia Digital is a native component of the Medallia platform, providing deep analytics across a unified view of the customer experience. Medallia is a leading customer experience management (CEM) SaaS company. Founded in 2001, the company is trusted by some of the world’s top brands to create experiences that customers love. Medallia enables companies to capture customer feedback across a multitude of channels and touchpoints (such as online, social media, mobile, and contact centers), understand it in real-time, and drive action everywhere — from the C-suite to the frontline. Learn more at www.medallia.com/digital

Next Caller

Website: www.nextcaller.com

Next Caller helps customer service agents by delivering caller information to the agent desktop in real-time. Knowing who is calling your business is the first step towards delivering a terrific experience. Next Caller maintains the largest database in the US linking telephone numbers to information on callers. Having access to this information mitigates back and forth between callers and agents, thereby reducing AHT and increasing customer and agent satisfaction. Next Caller also delivers an authentication and phone fraud prevention tool for financial institutions and other agencies otherwise affected by phone fraud.

NICE

Website: www.nice.com

NICE(Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premisesenterprise software solutions that empower organizations to make smarterdecisions based on advanced analytics of structured and unstructured data. NICEhelps organizations of all sizes deliver better customer service, ensurecompliance, combat fraud and safeguard citizens. Over 22,000 organizations inmore than 150 countries, including over 80 of the Fortune 100 companies, areusing NICE solutions. www.nice.com


OpinionLab

Website: www.opinionlab.com

OpinionLab is a high-growth SaaS provider of continuous Voice of Customer listening solutions that drive smarter, real-time business action to deliver a high quality and consistent Customer Experience. The world’s largest brands, including: 4 of the top 5 U.S. retailers; 8 of the 10 largest American banks; the 5 largest U.S. insurance companies; and 3 of the top 4 U.S. airlines use OpinionLab to optimize Customer Experience and drive engagement across channels. For more information, visit opinionlab.com

Toluna

Website: www.toluna.com

 TolunaCEM is transforming the way brands look at Customer Experience. It’s not just about the visit anymore. It’s about how your brand makes them feel, and then in turn, how they portray your brand to others. We have helped companies large and small leverage our CEM solution to go beyond the transactional customer feedback cycle and obtain a significant competitive advantage. The TolunaCEM platform offers a 360-view of your customer, brand, market and potential customers; • Go beyond the transaction with fast feedback from your customers. • Go beyond the transactional survey with deeper insights and an understanding of your customer with our bespoke community offering. • Go beyond your own customers and get a market view of your brand with our online panel – 10M+ consumers in 59 countries. • Go beyond your brand to understand potential customers’ “digital life” with our Permission-Based Digital Tracking product. For more information, please visit http://www.toluna-group.com/products/tolunacem

Vision Critical

Website: www.visioncritical.com

Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers they can engage with continuously, across the enterprise, for ongoing, real-time feedback and insight. For today’s always-on, social and mobile savvy customer, Vision Critical’s technology helps large, customer-centric enterprises discover what their customers want, to deliver what they need.
 
Vision Critical’s customer intelligence platform replaces static data and cumbersome reports with real-time actionable customer intelligence for companies to build better products, deliver better services and achieve better business outcomes
 
Learn why hundreds of high-performance organizations use Vision Critical’s technology at www.visioncritical.com