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What is NGCX?

Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (an each other!) to wow customers with delightful experiences at every touchpoint.

Founded in 2011, NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2019 and beyond.

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Inspiring 2019 Speakers Include

Josephine Holmboe

Creative Director, User Experience Design
Fidedivty Investments

Cecelia James

Director, Voice of the Customer Insights
AARP

Samuel Carrington

Service Design Manager
Lyft

Bradly Sax

Corporate Director, GuestPath
Delaware North

Kristi Langdon

Head of Customer Experience
Daimler Trucks

Aransas Savas

Senior Director, Strategy and Growth
Weight Watchers

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Louis St. Cyr

VP of Guest Experience
WestJet

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Timothy Embretson

Senior Director
Retail and Services UX Activation and Selling Tools
Best Buy Co.Inc.

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Robert Hackl

SVP of Headset Leasing and Insurance Business
Sprint

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Trina Uzee

User Experience Director
Allstate

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Kevin Donaldson

VP Customer Experience Innovation
Carnival Travel Lab

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Wendy Haller

Chief Experience Officer
Red Rocks Credit Union

The NGCX Community

From retail, finance, healthcare, hospitality and much more – NGCX is where world class customer experience innovators meet.

The Full Spectrum of CX

NGCX 2019 will bring together senior level decisionmakers to benchmark CX from all angles.

Responding in Real Time With Best in Class Customer Service

  • Chris Hoffman, Head of Customer Care, Helix
  • Jake Petersen, VP, Customer Experience, MoviePass
  • Samuel Carrington, Service Design Manager, Lyft

Strengthening Your Voice of Customer Program

  • Cecelia James, Director, VOC Insights, AARP
  • Shannon Martin, Sr Director, GCE Operations, HomeAway
  • Kristi Langdon, Head of Customer Experience, Daimler Trucks

Scaling Your CX Program and Gaining Buy-In

  • Timothy Embretson, Senior Director, Retail and Services UX, Activation and Selling Tools, Best Buy Co., Inc.
  • Greg Marion, Senior Strategy Officer, USAA
  • Tracy Robertson, Global VP, Customer Experience, Kimberly-Clark

Tomorrow’s Customer Centric Products and Experiences

  • Marti Gold, Director, User Experience and Design, Connected Vehicle, SiriusXM
  • Shel Kimen, Global Manager, Experience Design Practice, Ford
  • Scott Ewalt, VP, Product and Customer Experience, Boingo Wireless

Building Brand Loyalty with CX

  • Dean Evenson, Director Global Ecommerce and Integrated Marketing, Apothecary Products
  • Kevin Donaldson, VP Customer Experience Innovation, Carnival Travel Lab

Who Attends NGCX?

The world’s most innovative companies - ranging from Fortune 500 to the America's most exciting startups, including:

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Benchmarking at NGCX

Cross-industry benchmarking is a key component of NGCX. In addition to hearing keynotes that span industries, attendees participate in small group benchmarking and share CX wins with the wider audience.

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"It felt really good to be surrounded by professionals who shared my passion for customer experience."

NGCX Successes: Janis Avila, Head of Client Experience, Union Bank

Our Venue

44600 Indian Wells Ln, Indian Wells, CA 92210


 +1 888.482.6012   Website