What Is NGCX?

Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to wow customers with delightful experiences at every touchpoint.

Founded in 2011, the Next Generation Customer Experience Conference is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2020 and beyond.

View Agenda

“NGCX helped me reconnect with my passion for customer experience”

Ann Marie Cilley Manager, New Ventures Design

 Logo

“The best conference I have attended in my journey to transform the culture and member experience”

Wendy Haller, CXO

 Logo

“The content and networking opportunities were top notch”

Sami Nuwar, VP of Customer Experience Strategy

 Logo

Featured Speakers for Our New 2020 Dates

img

Tyler England

Vice President, Customer and Brand Strategy
Overstock.com

img

Scott Chilson

Vice President Global Customer Experience
Johnson & Johnson

img

Sean Albertson

Managing Director, Client Loyalty
Charles Schwab

img

David Sturdee

Chief Customer Officer
Pizza Hut/Yum! Brands (UK)

img

Jill Carlson

Vice President, Customer Experience Analytics
Sleep Number

img

Chris Helzerman

Vice President, Performance Improvement
Kaiser Permanente

img

Carolyn Keenan

Customer Experience Accelerator Director
Ford

img

Denise Vidal

Senior Director, Frontline & Customer Experience
T-Mobile

img

Elizabeth Seidman

Director of Customer Experience
Liberty Mutual

img

Raj Sivasubramanian

Customer Experience Leader, CCXP
Airbnb

img

Phil Burrows

Senior Manager, Digital Growth, 5G
Verizon

img

Frank Tomei

Senior Director, Customer Experience
Adobe

The NGCX Community

From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.

The NGCX Audience Profile

The Full Spectrum of CX

The Next Generation Customer Experience Conference brings together senior level decision makers to benchmark CX from all angles.

img

The Most Senior CX Speaking Faculty, Period.

Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.

img

Learn and Network in Tracks Based on Maturity Level

Whether you are just starting with customer surveys, or have been successfully operating a cross-functional CX team for 20 years, we have content specifically for you. Meet with folks at your same CX maturity level and take home insights you can use immediately in your journey towards full customer centricity.

img

More Hours of Networking Time Than Any Other CX Event - at a World-Class Resort

At NGCX, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges – all while basking at a gorgeous resort in sunny Palm Springs!

img

Curated Vendor Participation Onstage and in Our Exhibit Hall

Vendor participation is curated by our team so that both attendees and sponsors benefit from meaningful conversations.  Our exhibit hall will feature cutting edge technology – an essential component for any CX strategy.

Community at NGCX

Cross-industry benchmarking is a key component of NGCX. In addition to hearing keynotes that span industries, attendees participate in small group benchmarking and share CX wins with the wider audience.

img

“It was a great learning experience with a diverse group of presenters. I especially loved the caliber of the organizations represented such as Zappos, Ritz Carlton, Verizon, etc. It was great to learn firsthand from CX leaders who are getting it right.”

Charlene Blandon, Customer Experience Strategist


 Logo

Our Venue

44600 Indian Wells Ln, Indian Wells, CA 92210


 +1 760 776 1234   Website