NGCX 2019
March 27 - 29, 2019
JW Marriott Phoenix Desert Ridge Resort & Spa
Contact Us: 1.888.482.6012
What is NGCX?
Founded in 2011, NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond.
The NGCX Community
From retail, finance, healthcare, hospitality and much more – NGCX is where world class customer experience innovators meet.
2018 Speakers Included
In just a few weeks, hear from a speaker faculty that represents some of the most innovative minds in CX today. 60+ speakers will show you how to take the next step in your customer strategy.
Jean-Philippe (JP) Mula
VP of Learning & Quality Services
Charter Communications
Enabling Valuable Customer Conversations
Christine Kettmer
Senior Director, Customer Experience & Innovation
Marriott International
Having Fun with Your Brand
Phil Wright
CCXP, Director WW CX
Lenovo US
Operationalizing CX Within Your Institution
R. Henry Capps
Jr MD FAAFP, SVP and COO Physician Network
Novant Health
Personalizing Patient Engagement
Ernie Garcia
CEO
Carvana
Matching CX Initiatives With Company Wide Goals
Ann Marie Cilley
Senior Director, New Ventures Design
Goodyear
Gathering the Right Consumer Insights
Jonathan Mann
Senior Director, User Experience Design
Target
Nurturing Your UX Talent
Rhonda Basler
Director, Customer Engagement
Hallmark
Engaging Your Frontline
Doug Roerden
Vice President for Design Practice Leadership
Fidelity
Design Thinking Next Steps
Angela Maiers
Founder
Choose2Matter
Driving A New Productive Culture
Tabitha Dunn
Vice President of Customer Experience
Concur
Navigating Your CX Career
Elias Hadaya
Vice President of Customer Experience
Worldvision Canada
Prioritizing CX Projects
#NGCX
Time is running out to join us for a one of a kind event that is energized by the passion of the customer experience community. Don't miss it!
Who Attends NGCX?
The world’s most innovative companies - ranging from Fortune 500 to the America's most exciting startups, including:
"It felt really good to be surrounded by professionals who shared my passion for customer experience."
NGCX Successes: Janis Avila, Head of Client Experience, Union Bank