What is NGCX?

Founded in 2011, NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond.

Learn More

2018 Speakers Include:

The NGCX speaker faculty represent some of the most innovative minds in CX today from across industries. 60+ speakers will show you the best next step to take in your customer strategy.

Jean-Philippe

Jean-Philippe (JP) Mula

VP of Learning & Quality Services
Charter Communications
Enabling Valuable Customer Conversations

Kettmer, Christine

Christine Kettmer

Senior Director, Customer Experience & Innovation
Marriott International
Having Fun with Your Brand

phil wright

Phil Wright

CCXP, Director WW CX
Lenovo US
Operationalizing CX Within Your Institution

richard-capps

R. Henry Capps

Jr MD FAAFP, SVP and COO Physician Network
Novant Health
Personalizing Patient Engagement

Ernie Garcia

Ernie Garcia

CEO
Carvana
Matching CX Initiatives With Company Wide Goals

Ann Marie Cilley

Ann Marie Cilley

Senior Director, New Ventures Design
Goodyear
Gathering the Right Consumer Insights

Jonathan Mann

Jonathan Mann

Senior Director, User Experience Design
Target
Nurturing Your UX Talent

Rhonda Basler Cropped

Rhonda Basler

Director, Customer Engagement
Hallmark
Engaging Your Frontline

Doug Roerden

Doug Roerden

Vice President for Design Practice Leadership
Fidelity
Design Thinking Next Steps

Angela Maiers

Angela Maiers

Founder
Choose2Matter
Driving A New Productive Culture

Tabitha Dunn

Tabitha Dunn

Vice President of Customer Experience
Concur
Navigating Your CX Career

Elias-Hadaya_001

Elias Hadaya

Vice President of Customer Experience
Worldvision Canada
Prioritizing CX Projects

Who Attends NGCX?

The world’s most innovative companies - ranging from Fortune 500 to the America's most exciting startups, including:

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What's New in 2018?

 

Offsite Networking

We love the hotel bar, but we're taking the action offsite in 2018. Make new friends on brewery tours, golf outtings, hikes, or our interactive aquarium tour.

 

Marketing: Back in Focus .

Return customers are great, but engaging for the first sale is equally important. We’ve allocated a whole day to focus on how to leverage CX for building brand equity and attracting new customers.

 

C-Suite Events .

Reserved for C-Level CX leaders who are looking to shake things up, our CXO Disruptor Series track help you think outside the box and plan the of customer experience at your company.

#NGCX

Who said conferences can't be fun? You’ll come as an attendee, and leave as part of a community.

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"It felt really good to be surrounded by professionals who shared my passion for customer experience."

NGCX Successes: Janis Avila, Head of Client Experience, Union Bank

7100 Aviara Resort Drive, Carlsbad, CA 92011


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