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What is NGCX?

Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to wow customers with delightful experiences at every touchpoint.

Founded in 2011, Next Generation Customer Experience is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2020 and beyond.

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“NGCX helped me reconnect with my passion for customer experience”

Ann Marie Cilley Manager, New Ventures Design


“The best conference I have attended in my journey to transform the culture and member experience”

Wendy Haller, CXO


“The content and networking opportunities were top notch”

Sami Nuwar, VP of Customer Experience Strategy


2020 Featured Speakers Include

Kristin Reilly

VP of Global People Experience

Brad Maglinger

VP, Digital Research and Design
Marriott International

Raj Sivasubramanian

Customer Experience Leader, CCXP

Christie Kawada

SVP, Content Innovation Analytics, Audience Science Group
Viacom Media

Frank Tomei

Sr. Director, Customer Experience


Troy Barnes

Chief Customer Officer
Pizza Hut (APAC)


Arnaud Jammaers

Vice President, CX & Design, Products & Innovation


Chris Helzerman

Vice President, Performance Improvement
Kaiser Permanente


Tyler England

VP Customer and Brand Strategy


Sean Albertson

Managing Director, Client Loyalty
Charles Schwab


David Seides

Director, Global Operations & Services


Scott Wilson

Customer Experience Lead

The NGCX Community

From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.

The NGCX Audience Profile

The Full Spectrum of CX

NGCX 2020 brings together senior level decision makers to benchmark CX from all angles.


The Most Senior CX Speaking Faculty, Period.

Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.


Learn and Network in Tracks Based on Maturity Level

Whether you are just starting with customer surveys, or have been successfully operating a cross-functional CX team for 20 years, we have content specifically for you. Meet with folks at your same CX maturity level and take home insights you can use immediately in your journey towards full customer centricity.


More Hours of Networking Time Than Any Other CX Event - at a World-Class Resort

At NGCX, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges – all while basking at a gorgeous resort in sunny Palm Springs!


Curated Vendor Participation Onstage and in Our Exhibit Hall

Vendor participation is curated by our team so that both attendees and sponsors benefit from meaningful conversations.  Our exhibit hall will feature cutting edge technology – an essential component for any CX strategy.

Community at NGCX

Cross-industry benchmarking is a key component of NGCX. In addition to hearing keynotes that span industries, attendees participate in small group benchmarking and share CX wins with the wider audience.


“It was a great learning experience with a diverse group of presenters. I especially loved the caliber of the organizations represented such as Zappos, Ritz Carlton, Verizon, etc. It was great to learn firsthand from CX leaders who are getting it right.”

Charlene Blandon, Customer Experience Strategist


Our Venue

44600 Indian Wells Ln, Indian Wells, CA 92210

 +1 760 776 1234   Website