- 2021
The Customer Experience Conference
Virtual Event
- February 09 - 10, 2021
- Online
The Virtual Event For
Customer Experience Innovators
Thank You NGCX Community
In the past months, you’ve had disruptions, closures, a reduced workforce, and new telecommuting policies to deal with – and yet you’ve risen to the occasion to make sure that your customers still have safe and convenient ways to shop for groceries, conduct important banking transactions, book emergency travel and stay connected with loved ones. You are an inspiration. All of you.
We can’t wait until we’re back in a room, hearing your stories of drive, purpose, pride, and innovation. Please continue to look after yourselves, keep washing your hands and phoning your loved ones. We look forward to gathering with you again in 2021!
With huge thanks, and best wishes,
- The NGCX Team
What Is NGCX?
Customer experience is now the #1 business differentiator, and Fortune 1000 companies are now in a race against time (and each other!) to wow customers with delightful experiences at every touchpoint.
Founded in 2011, the Next Generation Customer Experience Conference is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2020 and beyond.
“NGCX helped me reconnect with my passion for customer experience”
Ann Marie Cilley Manager, New Ventures Design
“The best conference I have attended in my journey to transform the culture and member experience”
Wendy Haller, CXO
“The content and networking opportunities were top notch”
Sami Nuwar, VP of Customer Experience Strategy
Past Speakers Have Included
Tyler England
Vice President, Customer and Brand Strategy
Overstock.com
Scott Chilson
Vice President Global Customer Experience
Johnson & Johnson
Sean Albertson
Managing Director, Client Loyalty
Charles Schwab
David Sturdee
Chief Customer Officer
Pizza Hut/Yum! Brands (UK)
Jill Carlson
Vice President, Customer Experience Analytics
Sleep Number
Chris Helzerman
Vice President, Performance Improvement
Kaiser Permanente
Carolyn Keenan
Customer Experience Accelerator Director
Ford
Denise Vidal
Senior Director, Frontline & Customer Experience
T-Mobile
Elizabeth Seidman
Director of Customer Experience
Liberty Mutual
Raj Sivasubramanian
Customer Experience Leader, CCXP
Airbnb
Phil Burrows
Senior Manager, Digital Growth, 5G
Verizon
Frank Tomei
Senior Director, Customer Experience
Adobe
The NGCX Community
From retail, finance, healthcare, hospitality and B2B – NGCX is where world class customer experience innovators meet.
The Full Spectrum of CX
The Next Generation Customer Experience Conference brings together senior level decision makers to benchmark CX from all angles.
The Most Senior CX Speaking Faculty, Period.
Learn from case studies delivered by senior executives leading the charge for CX, UX and the convergence of the two, to provide you a rare chance to benchmark against the biggest brands in the country.
Learn and Network in Tracks Based on Maturity Level
Whether you are just starting with customer surveys, or have been successfully operating a cross-functional CX team for 20 years, we have content specifically for you. Meet with folks at your same CX maturity level and take home insights you can use immediately in your journey towards full customer centricity.
More Hours of Networking Time Than Any Other CX Event - at a World-Class Resort
At NGCX, we are committed to giving you the most quality time possible to network with new friends and colleagues. 10+ total hours of networking, to be exact. Meet those who can answer your most pressing business challenges – all while basking at a gorgeous resort in sunny Palm Springs!
Curated Vendor Participation Onstage and in Our Exhibit Hall
Vendor participation is curated by our team so that both attendees and sponsors benefit from meaningful conversations. Our exhibit hall will feature cutting edge technology – an essential component for any CX strategy.
Community at NGCX
Cross-industry benchmarking is a key component of NGCX. In addition to hearing keynotes that span industries, attendees participate in small group benchmarking and share CX wins with the wider audience.
“It was a great learning experience with a diverse group of presenters. I especially loved the caliber of the organizations represented such as Zappos, Ritz Carlton, Verizon, etc. It was great to learn firsthand from CX leaders who are getting it right.”
Charlene Blandon, Customer Experience Strategist
