Doug Roerden

Head of Experience Design FM Global

Doug Roerden is an innovative and adaptable leader, driving human-centric offerings from vision to reality, using applied curiosity, design thinking, and design strategy. Former head of design for Fidelity Investments personal, institutional, and global investing, Doug collaborates with business, technology, and design partners to lead experience design for financial services and risk management. An international speaker, facilitator, and advisor on several boards, Doug's thought leadership and practice spans personal computing through today's digital worlds for non-profit, education, government, and startups as well as Fortune and Global 500 companies. Doug holds a Bachelor of Music in Jazz Composition & Arranging from Berklee College of Music and is on a mission to make things more intuitive for those who are ready, willing, and able.

Day One Monday, July 15, 2024

2:40 PM Case Study Workshop: Expanding on Innovation

4:30 PM CXFS “SNACKDOWN” Who Is The Customer?

Grab some popcorn and get ready to pick a side, because this lively debate is interactive, entertaining and may involve a bit of friendly competition. Our teams are debating the important question – just who is the customer? Representing the “End User” and “End Consumer,” each team will try to win over the audience by making their case – opening up the lens about how to think about who the customer really is.

Day Two Tuesday, July 16, 2024

10:40 AM Insurance Advisory Board Panel: What’s #Trending in CX?

No dull, scripted panels here. Our Advisory Boards have helped shape CXFS and lent their time and expertise into offering insights into their industry-specific tracks, and now they’re helping to kick off their respective tracks with lively discussions around the hottest trends in CX right now.

The THING that’s keeping our panelists them at night
Their greatest success from the year
AMA - audience questions

Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda