NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Contact Us: 1.888.482.6012

CX Blog

At NGCX, we love giving away plenty of free content, so you can always keep up with the latest developments in customer experience. Below we have a few of our most popular articles.

Millennials as Customers: The 2018 NGCX Benchmark Report

NGCX surveyed 100 leading CX & UX executives on the effectiveness of their strategies, their levels of preparedness, and the technologies that they feel will have the greatest role to play in the near future. Discover how brands are tailoring their customer experiences to remain competitive with Millennials.

How NatureBox is Taking a Bite out of its Fix Response Time to Improve the Experience for its Hungry Customers

NatureBox's success has led to a huge increase in the number of people wanting to get in touch with the brand, leading to new challenges for its customer service team.

How Lowe's is Using IoT and VR Technology to Make Next Gen CX an Actual Reality

Lowe's Innovation Labs is at it again with SmartSpot showrooms & Holoroom How-To, the latest innovations for their customer experience pledge.

The Secret to MeUndies Customer Experience Strategy

MeUndies has managed to take something very ordinary - shopping for underwear - and transform it into an extraordinary customer experience.

Marriott's Customer Experience "Beta"

Marriott has a customer experience innovation in "beta" and it's all about testing and measuring results in real time.

How Carnival Corporation & PLC is Delivering a Medal Winning Customer Experience

Carnival has incorporated an IoT device to ensure the best cx experience.

Here's How Target is Hitting the Bullseye with its Next Gen Store Design

Target is pouring just as much passion and innovation into its brick and mortar locations to help craft next generation customer experiences in-store.

CX Best Practices & Current Trends With Annette Franz, VP of Client Experience at Compellon

we caught up with Annette Franz to discuss current trends in customer experience and how these trends are affecting businesses today.

CX Landscape & Trends With Jenna Dorman, VP Business Development at Vision Critical

We caught up with Jenna Dorman to discuss the current customer experience landscape.