March 23 - 25, 2020
Hyatt Regency Indian Wells, CA
The NGCX Difference
More Buyers Than Sellers
With limited vendor participation, NGCX makes it easy for you to get business done. It won't feel like a stuffy tradeshow, because it isn't one. NGCX is proud of its industry-unprecedented 65% manufacturer / distributor rate - In fact, we're the industry's only event that brings more buyers than sellers
To Us, You're VIP
You get open access to our app, invites to all networking events, and don't forget NGCX is held at a 4-star hotel in the downtown Chicago.
Targeting Made Easy
Awesome opportunities like hosting a private event (anyone up for a bowling party?), 1:1 meetings, and the famous NGCX evening receptions. Plus, with tools like the annual attendee investment report, your sales team will be thanking you
Who you’ll meet
Over 200 Customer Experience executives from leading retails, brands and cross-industry companies.
CX – A Cross-Departmental Responsibility
The CX arms race is on – but who’s calling the shots?
The short answer is everyone. Why? Because, when it comes to building a winning customer experience program, every single employee has a stake – from those on the shop floor, right up to the chiefs in the boardroom.
However, while companies have always understood that customers have value, it’s only been over the past five to ten years that companies have started to fully appreciate the value of customer engagement, journeys, and experiences as key competitive differentiators.
As such, while few organizations have yet to appoint what might be called a Chief Experience Officer or Chief Customer Officer, that doesn’t mean they are ignoring the importance of CX. In fact, according to our 2018 NGCX Benchmark Study, 70% of organizations have been focusing on CX for over three years, and 72% have a dedicated CX group.
(Image source: nextgencx.wbresearch.com)
(Image source: nextgencx.wbresearch.com)
Metrics such as satisfaction, loyalty, and retention now hinge on a brand’s ability to develop a real connection with customers. For millennials in particular, more and more of these connections are taking place through digital touchpoints – though of course, physical locations are just as important as ever.
As such, brands must ensure that their CX strategies extend across the full breadth of online and offline channels available to them, with fully-coordinated personalization uniting experiences throughout.
Naturally, given the cross-departmental nature of these initiatives, CX is the responsibility of everyone – from staff on the shop floor to those in customer service, marketing, sales, web, IT, finance, and more. In fact, it’s hard to find anyone in an organization who doesn’t have a direct impact on customer experience, and therefore anyone who isn’t influential in driving CX success.
Customer experience is becoming the essential lifeblood of the business – and it must flow through all departments and all employees at all levels. Marketing, sales, customer service, IT, finance – everyone has a stake, and all are crucial in shaping CX change.
Why do you matter?
Our attendees come to NGCX knowing they’ll get the most innovative technology and solutions to their biggest challenges. We poll them annually to see what they are investing and their planned timelines. The top spend areas are indicated
Sponsorship at NGCX
Fully customizable exhibit opportunities, First booth location choice available before January 12th
Sessions worked into the agenda - open until January 12th. Full campaign branding. From keynotes (full audience) to tracks and panels (segmented audience) to roundtable hosting (targeted audience) and more.
Host one of over 30 invite-only events. Or go big and host one of the famous evening receptions. High-touch and high-visibility options available right now - very limited
Turnkey options available. Branding can be add-on or standalone, big and bold or targeted and subtle. We've got ideas to help you own the show
“Next Gen CX is my favorite. The must attend conference of the year. Each one gets even better than the last!”- Tabitha Dunn, VP, Customer Experience, Concur, an SAP company
Why can't I see pricing?
Sponsorship is completely custom to your goals. Because of this model, we come up with the perfect package for you, then work out a fair price second.
Do you offer any sponsorship consulting or assistance?
We know that one of the reasons our sponsors keep choosing NGCX is because of the excellent customer service we provide. Our staff is not outsourced, and we're with you every step of the way. We start by building a custom sponsorship package, advising on who you should bring, and have a pre-show prep call with your sponsorship director to make sure everyone is on the same page.
Plus, learn more about the sales tools we provide before the event by reaching out here