NGCX 2020

August 17 - 19, 2020

Hyatt Regency Indian Wells, CA

NGCX Speakers

Speakers

Sean Albertson, Managing Director, Client Loyalty at Charles Schwab

Sean Albertson

Managing Director, Client Loyalty
Charles Schwab

Tyler England, VP Customer and Brand Strategy at Overstock.com

Tyler England

VP Customer and Brand Strategy
Overstock.com

David Sturdee, COO/CCO at Pizza Hut UK & Europe/Yum! Brands

David Sturdee

COO/CCO
Pizza Hut UK & Europe/Yum! Brands

Chris Helzerman, Vice President, Performance Improvement at Kaiser Permanente

Chris Helzerman

Vice President, Performance Improvement
Kaiser Permanente

Scott Chilson, Vice President, Global Customer Experience at Johnson & Johnson

Scott Chilson

Vice President, Global Customer Experience
Johnson & Johnson

Carolyn Keenan, CX Accelerator Director at Ford

Carolyn Keenan

CX Accelerator Director
Ford

Robert Hackl, Senior Vice President - Business Transformation & Analytics at Sprint Sprint Logo

Robert Hackl

Senior Vice President - Business Transformation & Analytics
Sprint

Frank Tomei, Sr. Director, Customer Experience at Adobe

Frank Tomei

Sr. Director, Customer Experience
Adobe

Colin Crowley, VP, Customer Experience at Freshly

Colin Crowley

VP, Customer Experience
Freshly

Jill Carlson, Customer Experience Analytics & Continuous Improvement at Sleep Number

Jill Carlson

Customer Experience Analytics & Continuous Improvement
Sleep Number

Raj Sivasubramanian, Customer Experience Leader, CCXP at Airbnb

Raj Sivasubramanian

Customer Experience Leader, CCXP
Airbnb

Bradly J. Sax, Corporate Director, GuestPath® at Delaware North

Bradly J. Sax

Corporate Director, GuestPath®
Delaware North

Jason Annecy, Senior Consultant, User Experience at Nationwide

Jason Annecy

Senior Consultant, User Experience
Nationwide

Eric Carlsen, Director of Customer Experience at Spanx

Eric Carlsen

Director of Customer Experience
Spanx

Ciara Cooper, Head of Customer Experience at Leesa

Ciara Cooper

Head of Customer Experience
Leesa

Sue Fulshaw, Workplace Experience Lead at MassMutual

Sue Fulshaw

Workplace Experience Lead
MassMutual

Electronic Arts Logo

David Farris

Director, WWCE EA Sports
Electronic Arts

Brock Kasnick, Chief Experience Officer at Honda Federal Credit Union

Brock Kasnick

Chief Experience Officer
Honda Federal Credit Union

Daniel Valenzuela, Senior Manager Customer Experience, MMS Global Customer Services at Becton Dickinson

Daniel Valenzuela

Senior Manager Customer Experience, MMS Global Customer Services
Becton Dickinson

Matthew Larson, Senior Director, Client Experience at Optum

Matthew Larson

Senior Director, Client Experience
Optum

Ryan Finch, Director, Organizational Experience at Holzer Health System

Ryan Finch

Director, Organizational Experience
Holzer Health System

Melissa Frazier, Nurse Director of Patient Experience at Crawford County Memorial Hospital

Melissa Frazier

Nurse Director of Patient Experience
Crawford County Memorial Hospital

Scott Wilson, Customer Experience Lead at FedEx

Scott Wilson

Customer Experience Lead
FedEx

Katrina Schiedemeyer, Senior Engineer, Global Procurement and Supply Chain at Oshkosh Corporation Oshkosh Corporation Logo

Katrina Schiedemeyer

Senior Engineer, Global Procurement and Supply Chain
Oshkosh Corporation

Pam Wang, Manager, Customer Research Marketing at Stewart Title Stewart Title Logo

Pam Wang

Manager, Customer Research Marketing
Stewart Title

Dean Evenson, Director Global Ecommerce and Integrated Marketing at Apothecary Products

Dean Evenson

Director Global Ecommerce and Integrated Marketing
Apothecary Products

Kristina McCollam, Director, Customer Experience & Consumer Insights at Assurant

Kristina McCollam

Director, Customer Experience & Consumer Insights
Assurant

Melissa Stewart, Senior Director of Patient Experience at Kingman Regional Medical Center

Melissa Stewart

Senior Director of Patient Experience
Kingman Regional Medical Center

Jennifer  Knecht, Vice President of Marketing & Communication at Immanuel Senior Living

Jennifer Knecht

Vice President of Marketing & Communication
Immanuel Senior Living

Sarita Yeldandi, Director, Customer Experience & Operations at Havenly

Sarita Yeldandi

Director, Customer Experience & Operations
Havenly

Phil Burrows, Senior Manager, Digital Growth, 5G at Verizon

Phil Burrows

Senior Manager, Digital Growth, 5G
Verizon

Ron Deimling, VP of Customer & Employee Experience at Soapy Joe's

Ron Deimling

VP of Customer & Employee Experience
Soapy Joe's

Denise Vidal, Sr. Director, Frontline & Customer Experience at T-Mobile T-Mobile Logo

Denise Vidal

Sr. Director, Frontline & Customer Experience
T-Mobile

Susan Moon, Vice President, Digital Experience Center at Kaiser Permanente

Susan Moon

Vice President, Digital Experience Center
Kaiser Permanente

Beth Seidman, Director of CX at Liberty Mutual

Beth Seidman

Director of CX
Liberty Mutual

Danielle Aiello, Vice President, Account Management at Boingo Wireless

Danielle Aiello

Vice President, Account Management
Boingo Wireless

Nicky Zaayman, Director of CX and EX Communications and Advocacy at CenturyLink

Nicky Zaayman

Director of CX and EX Communications and Advocacy
CenturyLink

Bill Albert, Executive Director, User Experience Center at Bentley University

Bill Albert

Executive Director, User Experience Center
Bentley University

Audelia Boker, Global VP Marketing at Glassbox

Audelia Boker

Global VP Marketing
Glassbox

David Corrigan, VP of Product, Customer Insights at Informatica

David Corrigan

VP of Product, Customer Insights
Informatica

Mark Smith, President at Kitewheel

Mark Smith

President
Kitewheel

Christy Ransom, VP Customer Experience and Enablement at Vision Critical

Christy Ransom

VP Customer Experience and Enablement
Vision Critical

Yotam Benami, CMO at Idomoo

Yotam Benami

CMO
Idomoo

Brice Chaney, Senior Vice President at Market Bridge

Brice Chaney

Senior Vice President
Market Bridge

Andrew Park, VP of CX Strategy at InMoment

Andrew Park

VP of CX Strategy
InMoment

Elizabeth Robillard, Event Director at Worldwide Business Research

Elizabeth Robillard

Event Director
Worldwide Business Research


We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.