NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

NGCX Speakers

Speakers

Sean Albertson, Managing Director, Client Loyalty at Charles Schwab

Sean Albertson

Managing Director, Client Loyalty
Charles Schwab

Scott Chilson, Vice President, Global Customer Experience at Johnson & Johnson

Scott Chilson

Vice President, Global Customer Experience
Johnson & Johnson

Kristin Reilly, VP, Global People Exp at Walmart

Kristin Reilly

VP, Global People Exp
Walmart

Tyler England, VP Customer and Brand Strategy at Overstock.com

Tyler England

VP Customer and Brand Strategy
Overstock.com

David Sturdee, COO/CCO at Pizza Hut UK & Europe/Yum! Brands

David Sturdee

COO/CCO
Pizza Hut UK & Europe/Yum! Brands

Chris Helzerman, Vice President, Performance Improvement at Kaiser Permanente

Chris Helzerman

Vice President, Performance Improvement
Kaiser Permanente

Christie Kawada, SVP, Content Innovation Analytics, Audience Science Group at Viacom Media

Christie Kawada

SVP, Content Innovation Analytics, Audience Science Group
Viacom Media

Robert Hackl, Senior Vice President - Business Transformation & Analytics at Sprint Sprint Logo

Robert Hackl

Senior Vice President - Business Transformation & Analytics
Sprint

Frank Tomei, Sr. Director, Customer Experience at Adobe

Frank Tomei

Sr. Director, Customer Experience
Adobe

Arnaud Jammaers, Vice President, CX & Design, Products & Innovation at Mastercard

Arnaud Jammaers

Vice President, CX & Design, Products & Innovation
Mastercard

Carolyn Keenan, CX Accelerator Director at Ford

Carolyn Keenan

CX Accelerator Director
Ford

David Seides, Director, Customer Experience at AT&T

David Seides

Director, Customer Experience
AT&T

Colin Crowley, VP, Customer Experience at Freshly

Colin Crowley

VP, Customer Experience
Freshly

Dan Coomes, Lead Digital Product Manager at USAA

Dan Coomes

Lead Digital Product Manager
USAA

Rebecca Lessem, Director, Customer Experience Center of Excellence at Con Edison

Rebecca Lessem

Director, Customer Experience Center of Excellence
Con Edison

Susan Moon, Vice President, Digital Experience Center at Kaiser Permanente

Susan Moon

Vice President, Digital Experience Center
Kaiser Permanente

Jill Carlson, Customer Experience Analytics & Continuous Improvement at Sleep Number

Jill Carlson

Customer Experience Analytics & Continuous Improvement
Sleep Number

Diego Sebastian Iriarte, Retail Innovation & Cx Director at Mango Clothing

Diego Sebastian Iriarte

Retail Innovation & Cx Director
Mango Clothing

Michael Smith, Senior Director, Customer Experience Innovation at Ulta Beauty

Michael Smith

Senior Director, Customer Experience Innovation
Ulta Beauty

Alison (Nagelberg) Lichtenstein, Head of Customer Experience Design at Dow Jones

Alison (Nagelberg) Lichtenstein

Head of Customer Experience Design
Dow Jones

Raj Sivasubramanian, Customer Experience Leader, CCXP at Airbnb

Raj Sivasubramanian

Customer Experience Leader, CCXP
Airbnb

Charise Hansen, Director, UX at Hilton

Charise Hansen

Director, UX
Hilton

Bradly J. Sax, Corporate Director, GuestPath® at Delaware North

Bradly J. Sax

Corporate Director, GuestPath®
Delaware North

Jason Annecy

Senior Consultant, User Experience
Nationwide

Eric Carlsen, Director of Customer Experience at Spanx

Eric Carlsen

Director of Customer Experience
Spanx

Jayne Halterman Martin, Director of Fan Experience at Kansas City Chiefs

Jayne Halterman Martin

Director of Fan Experience
Kansas City Chiefs

Ciara Cooper, Head of Customer Experience at Leesa

Ciara Cooper

Head of Customer Experience
Leesa

Beth Seidman, Director of CX at Liberty Mutual

Beth Seidman

Director of CX
Liberty Mutual

Kimberly Bressi, VP of Customer Experience at Sallie Mae

Kimberly Bressi

VP of Customer Experience
Sallie Mae

Sue Fulshaw, Workplace Experience Lead at MassMutual

Sue Fulshaw

Workplace Experience Lead
MassMutual

Electronic Arts Logo

David Farris

Director, WWCE EA Sports
Electronic Arts

Brock Kasnick, Chief Experience Officer at Honda Federal Credit Union

Brock Kasnick

Chief Experience Officer
Honda Federal Credit Union

Kristina McCollam, Director, Customer Experience & Consumer Insights at Assurant

Kristina McCollam

Director, Customer Experience & Consumer Insights
Assurant

Daniel Valenzuela, Senior Manager Customer Experience, MMS Global Customer Services at Becton Dickinson

Daniel Valenzuela

Senior Manager Customer Experience, MMS Global Customer Services
Becton Dickinson

Matthew Larson, Senior Director, Client Experience at Optum

Matthew Larson

Senior Director, Client Experience
Optum

Ryan Finch, Director, Organizational Experience at Holzer Health System

Ryan Finch

Director, Organizational Experience
Holzer Health System

Melissa Frazier, Nurse Director of Patient Experience at Crawford County Memorial Hospital

Melissa Frazier

Nurse Director of Patient Experience
Crawford County Memorial Hospital

Angelina Autran, Global Customer Experience Change Manager II at Caterpillar Inc

Angelina Autran

Global Customer Experience Change Manager II
Caterpillar Inc

Scott Wilson, Customer Experience Lead at FedEx

Scott Wilson

Customer Experience Lead
FedEx

Katrina Schiedemeyer, Senior Engineer, Global Procurement and Supply Chain at Oshkosh Corporation Oshkosh Corporation Logo

Katrina Schiedemeyer

Senior Engineer, Global Procurement and Supply Chain
Oshkosh Corporation

Pam Wang, Manager, Customer Research Marketing at Stewart Title Stewart Title Logo

Pam Wang

Manager, Customer Research Marketing
Stewart Title

Dean Evenson, Director Global Ecommerce and Integrated Marketing at Apothecary Products

Dean Evenson

Director Global Ecommerce and Integrated Marketing
Apothecary Products

Melissa Stewart, Senior Director of Patient Experience at Kingman Regional Medical Center

Melissa Stewart

Senior Director of Patient Experience
Kingman Regional Medical Center

Jennifer  Knecht, Vice President of Marketing & Communication at Immanuel Senior Living

Jennifer Knecht

Vice President of Marketing & Communication
Immanuel Senior Living

Phil Burrows, Senior Manager, Digital Growth, 5G at Verizon

Phil Burrows

Senior Manager, Digital Growth, 5G
Verizon

Denise Vidal, Sr. Director, Frontline & Customer Experience at T-Mobile T-Mobile Logo

Denise Vidal

Sr. Director, Frontline & Customer Experience
T-Mobile

Danielle Aiello, Vice President, Account Management at Boingo Wireless

Danielle Aiello

Vice President, Account Management
Boingo Wireless

Nicky Zaayman, Director of CX and EX Communications and Advocacy at CenturyLink

Nicky Zaayman

Director of CX and EX Communications and Advocacy
CenturyLink

Bill Albert, Executive Director, User Experience Center at Bentley University

Bill Albert

Executive Director, User Experience Center
Bentley University

Audelia Boker, Global VP Marketing at Glassbox

Audelia Boker

Global VP Marketing
Glassbox

Khoi Hoang, VP, PreSales Strategic Initiatives & Principal Architects at Informatica

Khoi Hoang

VP, PreSales Strategic Initiatives & Principal Architects
Informatica

Mark Smith, President at Kitewheel

Mark Smith

President
Kitewheel

Christy Ransom, VP Customer Experience and Enablement at Vision Critical

Christy Ransom

VP Customer Experience and Enablement
Vision Critical

Yotam Benami

CMO
Idomoo

Elizabeth Robillard, Event Director at Worldwide Business Research

Elizabeth Robillard

Event Director
Worldwide Business Research


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