NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Arnaud Jammaers, Vice President, CX & Design, Products & Innovation at Mastercard

Arnaud Jammaers


Vice President, CX & Design, Products & Innovation
Mastercard

Check out the incredible speaker line-up to see who will be joining Arnaud.

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020


3:10 PM Panel REMIX: The Convergence of UX and CX to Improve Digital Experience

• Where your business is today in terms of CX and UX working together to build digital experiences that work best for your customer
• Better understanding some of the technical elements of UX so that you can help create impactful experiences
• Taking on the innovative spirit of your UX teams and finding your voice in the realm of digital experiences
• Looking at the trend of merging UX and CX departments and what that means for the future of omni-channel customer experiences