NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Arnaud Jammaers, Vice President, CX & Design, Products & Innovation at Mastercard

Arnaud Jammaers


Vice President, CX & Design, Products & Innovation
Mastercard

Check out the incredible speaker line-up to see who will be joining Arnaud.

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020


3:10 PM Panel REMIX: The Convergence of UX and CX to Create & Improve Customer Centric Digital Products

 Using insights gleaned from UX programs to understand potential friction points in your digital ecosystem
Fixing these points of friction with help from from CX teams while also anticipating your customers’ needs and designing digital products & experiences around them
•Where your business is today in terms of CX and UX working together to build digital experiences that work best for your customer
• Looking at the trend of merging UX and CX departments and what that means for the future of omni-channel customer experiences