NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Bradly J. Sax

Corporate Director, GuestPath®
Delaware North

2:40 PM Panel Remix Part One: Motivating Your Frontline Employees to Provide Exemplary Customer Experiences

Your frontline is the backbone of your brand. They have face to face interactions with your customers every day. Their reactions to situations will shape how customers feel about you and can keep customers from abandoning you if they are having an issue with purchasing something or struggling with an item post sale. Join this panel to hear about: 

•How to get these employees bought into customer experience
•What methods of motivation keep employees going, even when they might be dealing with upset customers
•How to establish a culture that motivates, not just pay them to do better

Check out the incredible speaker line-up to see who will be joining Bradly .

Download The Latest Agenda