Bradly J. Sax has served the hospitality and lodging industries in executive roles in sales and marketing, operations, customer experience management and performance improvement for over two decades. He has worked and collaborated with nearly all major lodging brands including Marriott, Hilton and Hyatt and for financial services clients.
Since 2011, he has led the customer experience management practices for Delaware North, a privately held leader in hospitality and food service with global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional gaming operations. The company’s 60,000+ associates serve more than 500 million guests annually, generating revenue of $3 billion annually.
Before joining Delaware North, Sax served for 10 years as the managing partner of SHG Consulting|Management, a boutique firm dedicated to hospitality and lodging industry customer experience and operational excellence, and as the chief operating officer for a leading North American lodging management and ownership company operating franchised and boutique hotels throughout North America.
Check out the incredible speaker line-up to see who will be joining Bradly .