NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Brock Kasnick, Chief Experience Officer at Honda Federal Credit Union

Brock Kasnick


Chief Experience Officer
Honda Federal Credit Union

Check out the incredible speaker line-up to see who will be joining Brock.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020


2:00 PM Case Study REMIX: Perfecting Your Voice of the Customer Program

The changes you make to your customers experience are only as good as the insights you receive from them. And you only receive good insights if you are truly listening to everything their saying. This can often involve a whole team of VoC masters who know what listening posts to be pulling insights from and how valid the insights are that they pull from those posts. 

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020