Day One: Using Customer Insights to Streamline Experiences
Monday, August 17th, 2020
• CX should be a continuous improvement engine enterprise-wide
• Your customer should be listened to, you should be able to take that data you receive and strategize what to improve, design that experience, roll it out and then measure it’s effectiveness
• Getting to this point requires organizational transparency, buy in and enthusiasm for CX as more than just a shiny object
• After you get to this point and can start showing results, there are lot more possibilities for your role and your department
How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for