NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Contact Us: 1.888.482.6012

Chris Hoffman


Head of Customer Care
Helix


2:30 PM Case Study: Metrics at the Intersection of Technology & People: How to Drive Measurable Success

  • Measure meaningful metrics as customer experience evolves at the speed of technology
  • Sustain organizational culture with growth
  • Establish a scalable structure to maintain customer success

3:00 PM Panel REMIX Part One: Omnichannel Support: Meeting Your Customer In the Right Place and At the Right Time

•How do you better understand the ways your customer likes to receive help? 
•What channels do you put more resources behind? Or do you treat them all equally? 
•Are all of the channels manned by humans or some by robots? 



Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda