NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Christie Kawada, SVP, Content Innovation Analytics, Audience Science Group at Viacom Media

Christie Kawada


SVP, Content Innovation Analytics, Audience Science Group
Viacom Media

Check out the incredible speaker line-up to see who will be joining Christie.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020


12:30 PM Keynote: Your Customer in 10 Years: Who Are They? What Do They Want? When Do They Want it?

While brands can put as much effort as they want into their customers current journey and even streamline near future services and experiences, do they really know what customers are will be expecting in five or ten years? Are they planning ahead and making adaptable process improvements or technology investments? How can you keep up with customer expectations given the work it’s taken to get to this point? Join this keynote session to hear about some macro customer trends and they steps one brand is taking so far to create a future proofed and adaptable CX program.