NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Colin Crowley, VP, Customer Experience at Freshly

Colin Crowley

VP, Customer Experience

Check out the incredible speaker line-up to see who will be joining Colin.

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020

2:30 PM Case Study REMIX: Lessons and Strategies in Using AI

Colin’s team at Freshly has been working a lot with AI to streamline CX
and create back office efficiencies. This helps create WOW CX and gives
his frontline team more time to spend with customers and improves their
experience as employees. Join this session to hear exactly how Colin’s
team has been using AI and what some of the lessons learned and results
have been