NGCX 2020

August 17 - 19, 2020

Hyatt Regency Indian Wells, CA

Colin Crowley, VP, Customer Experience at Freshly

Colin Crowley


VP, Customer Experience
Freshly

Check out the incredible speaker line-up to see who will be joining Colin.

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, August 18th, 2020


12:20 PM CX Technology Roundtable Discussions:

Be sure to join these interactive roundtable sessions and take a deep dive into the specific areas you came to discuss. Opportunities to sit and learn from executives like these do not exist elsewhere. Take control of your own event experience.

·· Take a deep dive into a niche topic in an informal setting moderated by one of our cutting edge vendor partners

·· Don’t miss out on the discussions you want to participate in—you’ll get to select a new topic after 30 minutes


1.      Voxpopme Roundtable

 

2.      Building your CX Ecosystem

Valerie Peck, CEO, SuiteCX

 

3.      Omnichannel Support: Meeting Your Customer In the Right Place and At the Right Time

Dean Evenson, Director Global Ecommerce and Integrated Marketing, Apothecary Products

 

4. Lessons and Strategies in Using Automation

Colin Crowley, VP, Customer Experience, Freshly 

2:30 PM Case Study REMIX: Lessons and Strategies in Using Automation

Colin’s team at Freshly has been working a lot with AI to streamline CX

and create back office efficiencies. This helps create WOW CX and gives

his frontline team more time to spend with customers and improves their

experience as employees. Join this session to hear exactly how Colin’s

team has been using AI and what some of the lessons learned and results

have been