spent over 10 years in senior leadership roles in e-commerce customer service
and is proud to be the inaugural VP of Customer Experience at Freshly, where he
directs a 180-person department across four locations in the United States and
beyond. He specializes in building customer service departments from the
ground-up, with a focus on scalability, infrastructural agility, technological
innovation, and gold-standard quality and efficiency. Colin is also an award-winning
playwright whose plays have been performed across fifteen states, as well as
New York City and London.
Check out the incredible speaker line-up to see who will be joining Colin.
Colin’s team at Freshly has been working a lot with AI to streamline CX
and create back office efficiencies. This helps create WOW CX and gives
his frontline team more time to spend with customers and improves their
experience as employees. Join this session to hear exactly how Colin’s
team has been using AI and what some of the lessons learned and results
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