NGCX 2022
2022

Danielle Aiello
Vice President, Account Management
Boingo Wireless
Check out the incredible speaker line-up to see who will be joining Danielle.
Download The Latest AgendaDay Two: Converting to a Customer First Culture & Working Across Silos
Tuesday, August 18th, 2020
3:00 PM Panel REMIX: Getting Your Frontline Motivated to Provide Standout Experiences
Your frontline is the backbone of your brand. They have face to face interactions with your customers every day. Their reactions to situations will shape how customers feel about you and can keep customers from abandoning you Join this panel to hear about:
•How to get these employees bought into customer experience
•What methods of motivation keep employees going, even when they might be dealing with upset customers
•How to establish a culture that motivates, not just pay them to do better