NGCX 2020

August 17 - 19, 2020

Hyatt Regency Indian Wells, CA

David Sturdee, COO/CCO at Pizza Hut UK & Europe/Yum! Brands

David Sturdee


COO/CCO
Pizza Hut UK & Europe/Yum! Brands

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Monday, August 17th, 2020


9:05 AM Keynote: Your People, Your Technology and the Future of Easier in Customer Experience

Unprecedented changes in customer expectations, driven by disruption through new competitors and services, has resulted in an adapt or die reality as easier overtakes better in driving purchase intent. While technology provides the innovation required to meet these challenges, this session will look at the relationship between transforming technology and culture, in the journey of modernizing the delivery experience. Join this keynote session with David Sturdee, the Chief Customer Officer of Pizza Hut UK as he walks us through how this transformation has happened at his company and what the results have been.

2:50 PM PANEL REMIX Looking into the Crystal Ball: Examining CX Trends for 2025 and Beyond

How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
industries:
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
all industries?
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for
improving CX?