Day One: Using Customer Insights to Streamline Experiences
Monday, August 17th, 2020
Unprecedented changes in customer expectations, driven by disruption through new competitors and services, has resulted in an adapt or die reality as easier overtakes better in driving purchase intent. While technology provides the innovation required to meet these challenges, this session will look at the relationship between transforming technology and culture, in the journey of modernizing the delivery experience. Join this keynote session with David Sturdee, the Chief Customer Officer of Pizza Hut UK as he walks us through how this transformation has happened at his company and what the results have been.
How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for