Day One: Using Customer Insights to Streamline Experiences
Tuesday, March 24th, 2020
Unprecedented changes in customer expectations, driven by disruption through new competitors and services, has resulted in an adapt or die reality as easier overtakes better in driving purchase intent. While technology provides the innovation required to meet these challenges, this session will look at the relationship between transforming technology and culture, in the journey of modernizing the delivery experience. Join this keynote session with David Sturdee, the Chief Customer Officer of Pizza Hut UK as he walks us through how this transformation has happened at his company and what the results have been.