NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Dean Evenson, Director Global Ecommerce and Integrated Marketing at Apothecary Products

Dean Evenson

Director Global Ecommerce and Integrated Marketing
Apothecary Products

Check out the incredible speaker line-up to see who will be joining Dean.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020

2:50 PM PANEL REMIX: Omnichannel Support: Meeting Your Customer In the Right Place and At the Right Time

• What are the different ways your customer can reach out to you for help? 
• Do you have a sense of the ways that your customer prefers to interact with you? Are there segments of your customer base that prefer certain channels?
• Know that, what channels do you put more resources behind? Or do you treat them all equally? 
• Are all of the channels manned by humans or some by robots? How did you establish this mix?
• What does the future of your support strategy look like?