NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Diego Sebastian Iriarte, Retail Innovation & Cx Director at Mango Clothing

Diego Sebastian Iriarte


Retail Innovation & Cx Director
Mango Clothing

Check out the incredible speaker line-up to see who will be joining Diego Sebastian.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020


3:30 PM Case Study: Using AI to Analyze Unstructured Data and Predict Customer Behavior

AI is not just a buzzword anymore. Machine learning can drastically improve your approach to unstructured data and help uncover insights and patterns that can lead to faster business decisions and new products based on your customer’s behavior and feedback. Brands on the forefront of CX are putting data their data to work for them and using AI to help them design and deliver amazing experiences.  Join this session to hear how:

• How CX pros can connect and partner with your data, AI and CX teams
• How AI-driven insights can power your CX strategy and design decisions
• How machine learning can refine and improve your CX programs in real-time