NGCX 2020
March 23 - 25, 2020
Hyatt Regency Indian Wells, CA

Diego Sebastian Iriarte
Retail Innovation & Cx Director
Mango Clothing
Check out the incredible speaker line-up to see who will be joining Diego Sebastian.
Download The Latest AgendaDay One: Using Customer Insights to Streamline Experiences
Tuesday, March 24th, 2020
3:30 PM Case Study: Using AI to Analyze Unstructured Data and Predict Customer Behavior
AI is not just a buzzword anymore. Machine learning can drastically improve your approach to unstructured data and help uncover insights and patterns that can lead to faster business decisions and new products based on your customer’s behavior and feedback. Brands on the forefront of CX are putting data their data to work for them and using AI to help them design and deliver amazing experiences. Join this session to hear how:
• How CX pros can connect and partner with your data, AI and CX teams
• How AI-driven insights can power your CX strategy and design decisions
• How machine learning can refine and improve your CX programs in real-time