NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Doug Roerden


Head of Experience Design & Strategy
FM Global


2:50 PM Workshop 2: Using Design Thinking to Take CX to the Next Level

Take your Design Thinking skills to the next level and into the future. In this interactive workshop, you will work from scenario- and persona-based challenges to prepare for the ambiguous and uncertain world of increased machine learning, augmentation, automation, and other technologies...regardless of your business or industry. You will develop rapid ideation skills to unleash high-level innovation quickly. Through experiential learning in your impromptu team, you will build the skills needed to swiftly generate ideas that fuel your imagination and that of your team, for a whole that is even greater than the sum of its parts.



2:40 PM VIP Think Tank

This invite only think tank will be for 15-20 CX innovators and leaders. This
session is meant to give those who are changing the CX game an opportunity
to sit down together in a closed door setting to chat about the future of CX.

If you are interested in participating in this session, please email
Elizabeth.robillard@wbresearch.com to learn more


Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda