Erin Kohn is the Consumer Experience (CX) Lead on the Digital Consumer Experience & Brand Strategy team at The Clorox Company. She is responsible for helping build and execute their CX capability within Marketing across Clorox’s portfolio of domestic and international brands. In her role, she works with Brand teams as a strategic advisor helping design multi-channel experiences that drive consumers to actions in the "moments that matter.” She is co-lead of a cross functional CX steering team working to help execute CX initiatives, educate and drive adoption of CX across the broader organization. Prior to joining The Clorox Company, Erin was the Sr. Program Manager of Customer Experience for Blue Shield of CA responsible for driving their customer service desktop implementation to enable an omni-channel experience and provide a 360 degree view of their members. She started her career in CX with PwC as strategy consultant working with clients on strategic post-merger integration initiatives. Erin holds an MBA from The University of San Francisco with concentrations in Marketing and Entrepreneurship and received a BA from Georgetown University.
Check out the incredible speaker line-up to see who will be joining Erin.
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