Frank Tomei

Sr. Director, Customer Experience
Adobe

With over 20 years of experience in the Enterprise Software industry, Frank has held various roles in software marketing, product management, sales operations, corporate planning, and customer experience.

At Adobe, Frank has held various roles. He currently holds the position of Sr. Director, Enterprise Customer Experience. In this role he manages ‘voice of the customer’ programs for Adobe’s enterprise business, driving improvements in the end-to-end customer experience journey.

Frank has a bachelor’s degree in commerce from Laurentian University. And a master’s degree in business administration from the University of Ottawa. Frank was awarded Top Sales Operations Leaders to Watch in 2013 by Sales Benchmark Index.

When not at work, Frank enjoys mountain biking the beautiful trails of the San Francisco Bay area.

Check out the incredible speaker line-up to see who will be joining Frank.

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Day One: Using Customer Insights to Streamline Experiences

Monday, August 17th, 2020

12:30 PM Keynote: Becoming More Than A Project Leader: Driving Real Measurable Value for Your Business

It’s one thing to do a few cx projects every couple of months, like mapping the customer journey or doing company-wide cx training. It’s quite another thing to put a long lasting cx strategy in place that completes projects often and has a continued focus on revisiting projects that have already been done to see if they are still effective. Keeping up your momentum is the key to success when it comes to making cx the center of your company, rather than just a buzzword. Join this session to hear more about:

• Once you’ve put CX strategies into place, or completed a CX project, how do you enforce it’s continued effectiveness?

• How do you avoid becoming simply a company cheerleader?

• Does this involve starting with c-suite approval, or can a grassroots CX organization keep momentum going?