Day One: Using Customer Insights to Streamline Experiences
Monday, August 17th, 2020
12:30 PM Keynote: Becoming More Than A Project Leader: Driving Real Measurable Value for Your Business
It’s one thing to do a few cx projects every couple of months, like mapping the customer journey or doing company-wide cx training. It’s quite another thing to put a long lasting cx strategy in place that completes projects often and has a continued focus on revisiting projects that have already been done to see if they are still effective. Keeping up your momentum is the key to success when it comes to making cx the center of your company, rather than just a buzzword. Join this session to hear more about:
• Once you’ve put CX strategies into place, or completed a CX project, how do you enforce it’s continued effectiveness?
• How do you avoid becoming simply a company cheerleader?
• Does this involve starting with c-suite approval, or can a grassroots CX organization keep momentum going?