Worldwide Head of B2B and B2C Customer Experience Lenovo
Geriel Thornburg May serves as Worldwide Director of Customer Experience for Lenovo, a $45 billion Fortune Global 500 technology leader. Lenovo focus is driving Intelligent Transformation and the best user experience across B2B and B2C devices. At Lenovo, Geriel is resposible for “wowing” customers across 160 countries and over 40 languages. Geriel’s oversight includes global customer insights and issue resolution; worldwide employee CX KPI measurements; and sponsorship of customer experience improvements with defined business results. In previous roles, Geriel has been responsible for creation of an innaugural CX function in a B2B financial services company, encompassing customer segmentation modeling, customer technolgies, customer research, segment marketing, and overall customer value proposition. She brings over 20 years of experience of cross-industry customer innovations in management consulting and CX roles.
Check out the incredible speaker line-up to see who will be joining Geriel.
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