Geriel Thornburg May is a Customer Experience leader in the financial services marketplace with over 20 years’ experience leading successful organizational transformations.  Geriel leverages previous results from the energy, telecom, and non-profit sectors to bring creative solutions to Fortune 500 companies.   She has also served as adjunct faculty at the University of North Carolina at Chapel Hill.  Geriel is currently the Director of Customer Experience and Market Segmentation for Genworth US Mortgage Insurance.