NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Contact Us: 1.888.482.6012

Heidi Munc


AVP User Experience
Nationwide


12:35 PM Keynote Fireside Chat: Powering the Customer Experience Machine: Listening, Strategizing, Designing, Measuring

•CX should be a continuous improvement engine enterprise-wide 
•Your customer should be listened to, you should be able to take that data you receive and strategize what to improve, design that experience, roll it out and then measure it’s effectiveness
•Getting to this point requires organizational transparency, buy in and enthusiasm for CX as more than just a shiny object
•After you get to this point and can start showing results, there are lot more possibilities for your role and your department




Check out the incredible speaker line-up to see who will be joining Heidi.

Download The Latest Agenda