NGCX 2020

August 17 - 19, 2020

Hyatt Regency Indian Wells, CA

Jason Annecy, Senior Consultant, User Experience at Nationwide

Jason Annecy


Senior Consultant, User Experience
Nationwide

Check out the incredible speaker line-up to see who will be joining Jason.

Download The Latest Agenda

Day Three: Using What You Know About Your Customer to Foster Loyalty

Wednesday, August 19th, 2020


9:40 AM Keynote: Creating the Experience Room at Nationwide

At Nationwide, they recently created an Experience Room, an immersive opportunity for associates to learn what it’s like for Nationwide members to do business with hem. The room was filled with research insights, interactive exhibits, artifacts, and future-state recommendations. Since the creation of the room, teams across Nationwide have come together to prioritize solutions for the member in new ways. It’s led to culture shifts and even stronger customer-centric focus. During this keynote, presented by Jason Annecy, who helped come up with the Experience Room concept, expect to hear about:
  • Where the idea came from
  • How it was launched/who was involved
  • What it has been used for thus far
  • What the results have been
  • How they are expanding the concept and building off of it's momentum