NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Jayne Halterman Martin, Director of Fan Experience at Kansas City Chiefs

Jayne Halterman Martin


Director of Fan Experience
Kansas City Chiefs

Check out the incredible speaker line-up to see who will be joining Jayne.

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020


3:10 PM Panel REMIX: Getting Your Frontline Motivated to Provide Standout Experiences

Your frontline is the backbone of your brand. They have face to face interactions with your customers every day. Their reactions to situations will shape how customers feel about you and can keep customers from abandoning you Join this panel to hear about: 

•How to get these employees bought into customer experience
•What methods of motivation keep employees going, even when they might be dealing with upset customers
•How to establish a culture that motivates, not just pay them to do better