NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Katrina Schiedemeyer, Senior Engineer, Global Procurement and Supply Chain at Oshkosh Corporation
Oshkosh Corporation Logo

Katrina Schiedemeyer


Senior Engineer, Global Procurement and Supply Chain
Oshkosh Corporation

Check out the incredible speaker line-up to see who will be joining Katrina .

Download The Latest Agenda

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020


2:30 PM Case Study REMIX: But, I’m on the Finance Team. Why Should I Care About CX?

Even if you’ve pulled up your seat to the c-suite table and have engaged your frontline with trainings and positive motivation, you still can’t call your company completely customer centric. In order to be able to fully transform, you must have buy-in from every department, not just from the higher-ups and your frontline. Your legal team, your finance teams, your operations teams, etc all need to know why changes to the company are being made and how they can get onboard to help. Join this session to hear:
 
• How to establish training programs on key CX principles that can be taken by any one at the organization 
• Identify business leaders in various departments to take these trainings first so they can act as ambassadors for customer experience efforts and lead the charge for the rest of the company to get involved 
• Helping those in departments not close to the customer understand their role and how they should think about it given your company’s commitment to the customer