NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Kimberly Bressi, VP of Customer Experience at Sallie Mae

Kimberly Bressi

VP of Customer Experience
Sallie Mae

Check out the incredible speaker line-up to see who will be joining Kimberly.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020

3:30 PM Case Study: Making the Business Case for C-Suite CX Champion

• Deciding the level of advocacy you need from the c-suite to hit your goals
• Do you need their buy-in to influence other departments or do you need their money to buy new technology?
• Preparing specific metrics and market research to prove your case
• Understanding what the goals of your business leaders are so you can target the issues that matter most to them
• Legitimize yourself as a leader for CX by having a through grasp of the concept as currently applies to your company and what the potential could be