As Vice President of Guest Experience at WestJet, Louis Saint-Cyr oversees the overall guest journey of the airline. Louis also manages the Onboard Guest Experience (Product Development, Catering, and Inflight Service), WestJet’s Call Center, Social Care and Guest Support Teams. Prior to this role, Louis served as WestJet’s Vice President of Airports where he managed all Airport and Cargo Operations for the carrier’s approximately 750 daily flights to over 100 Canadian and international destinations.
Prior to joining WestJet, Louis held the position of Vice President of Customer Services at Hawaiian Airlines in Honolulu and formerly served as their Vice President of In-flight Services. Prior to Hawaiian, Louis worked as the General Manager of Cabin Crew Planning and Scheduling at Air Canada.
A native of Ottawa, Louis holds a Bachelor of Arts degree in political science from the University of Concordia (Montreal) and a Master of Science in Industrial Relations from the University of Quebec.
He and his wife live in Calgary with their three children.
Check out the incredible speaker line-up to see who will be joining Louis.
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