NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Louis St. Cyr


VP of Guest Experience
WestJet


11:20 AM Fireside Chat: Reimagining the Experience of Flying with WestJet

How do you re-imagine the experience of flying? Certainly not always thought of as a pleasant experience, how did Louis St. Cyr and his team at WestJet learn what their customers wanted while flying? And how did that translate to updates across their entire fleet of airplanes? Join this fireside chat to hear how this all happened and what the results of these updates have been.



Check out the incredible speaker line-up to see who will be joining Louis.

Download The Latest Agenda