March 25 - 27, 2019
Hyatt Regency Indian Wells, CA
Senior Product Concepts Analyst
3:10 PM Panel REMIX Part One: Omnichannel Support: Meeting Your Customer In the Right Place and At the Right Time
•How do you better understand the ways your customer likes to receive help?
•What channels do you put more resources behind? Or do you treat them all equally?
•Are all of the channels manned by humans or some by robots?