March 25 - 27, 2019
Hyatt Regency Indian Wells, CA
Head of Design and UX
What if designing award-winning solutions could be as enjoyable as designing your Dream Home or your Wedding Day? Learn how to design your customers' “Perfect Day” through a highly collaborative and simple process which doesn't require any sticky notes, PowerPoint or Spreadsheets, and instead relies on dreaming, storytelling, drawing and most importantly; empowering your customers to co-own the design.
This session is only for CX executives!
Inspired by his time with Steve Wozniak (Apple), Sensei Chihiro Nakao (founder of ShingiJutsu), Doug Dietz (found of Menlo), and teachings from IDEO and Standford D-School, learn how Nick has distilled dozens of teachings into an amazingly simple approach to Customer Experience.
Join Nick as he shares stories from India, where a team uses this approach to save the lives of at-risk newborns. Follow Nick’s adventures in Haiti, as he brings world-class education to a remote school with no electricity or internet. Hear how this approach is saving GE Healthcare millions every year, creating award winning products, and helping make the worst part of a patients day become the best part of their day.