NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Nicholas Allen

Head of Design and UX
GE Healthcare

4:00 PM Workshop: Your Perfect Day: An Amazingly Simple Way to Innovate

What if designing award-winning solutions could be as enjoyable as designing your Dream Home or your Wedding Day? Learn how to design your customers' “Perfect Day” through a highly collaborative and simple process which doesn't require any sticky notes, PowerPoint or Spreadsheets, and instead relies on dreaming, storytelling, drawing and most importantly; empowering your customers to co-own the design.

This session is only for CX executives!

10:10 AM Keynote: Your Perfect Day: an Amazingly Simple way to Innovate

Inspired by his time with Steve Wozniak (Apple), Sensei Chihiro Nakao (founder of ShingiJutsu), Doug Dietz (found of Menlo), and teachings from IDEO and Standford D-School, learn how Nick has distilled dozens of teachings into an amazingly simple approach to Customer Experience. 
Join Nick as he shares stories from India, where a team uses this approach to save the lives of at-risk newborns.  Follow Nick’s adventures in Haiti, as he brings world-class education to a remote school with no electricity or internet.  Hear how this approach is saving GE Healthcare millions every year, creating award winning products, and helping make the worst part of a patients day become the best part of their day.

Check out the incredible speaker line-up to see who will be joining Nicholas.

Download The Latest Agenda