NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Contact Us: 1.888.482.6012

Nicholas Allen


Head of Design and UX
GE Healthcare


4:00 PM Workshop: Your Perfect Day: An Amazingly Simple Way to Innovate

What if designing award-winning solutions could be as enjoyable as designing your Dream Home or your Wedding Day? Learn how to design your customers' “Perfect Day” through a highly collaborative and simple process which doesn't require any sticky notes, PowerPoint or Spreadsheets, and instead relies on dreaming, storytelling, drawing and most importantly; empowering your customers to co-own the design.


This session is only for CX executives!


10:10 AM Keynote: How to Succeed When 90% of Digital Transformations Fail

When 90 percent of digital transformations fail, budgets get cut, and priorities continue to change, learn how falling in love with customers will fuel your team to become relentless customer champions in the midst of constant business challenges.  Inspire your team to become the change they wish to see, as Nick shares his journey to Haiti, where he helped bring world-class technology and education to a small town with no electricity or Internet. See how GE has ignited a grassroots army of customer warriors, delivering numerous award-winning solutions: all co-designed with their customers in several self-funded customer design centers.



Check out the incredible speaker line-up to see who will be joining Nicholas.

Download The Latest Agenda