Nikki is a Certified Customer Experience Professional (CCXP) focused on developing strategies to drive holistic, user-centered design solutions that support company business objectives by providing superior customer experiences. For over 18 years, Nikki has led digital strategy, experience architecture and user research for many of the world’s largest companies and successful brands, including the Smithsonian, Apple, Johnson & Johnson, Bank of America, Geek Squad, Corporation for National and Community Service, Dodge, Jeep and Chrysler.
As Director of Experience Strategy, Nikki oversees the team responsible for surfacing customer needs and expectations, turning insights into a common vision that inspires and facilitating alignment around actionable opportunities.
Recently, Nikki led the creation of a customer experience framework for Nationwide, while also serving as a key user experience strategist on the team responsible for bringing customer engagement to Nationwide.
Prior to Nationwide, Nikki held management positions on the User Experience Interaction Design team at Nationwide and at Organic Detroit.
Nikki graduated magna cum laude from Bowling Green State University, Ohio.
Check out the incredible speaker line-up to see who will be joining Nikki.
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