NGCX 2022

2022

Scott Chilson, Vice President, Global Customer Experience at Johnson & Johnson

Scott Chilson


Vice President, Global Customer Experience
Johnson & Johnson

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Monday, August 17th, 2020


2:50 PM PANEL REMIX Looking into the Crystal Ball: Examining CX Trends for 2025 and Beyond

How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
industries:
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
all industries?
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for
improving CX?