NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Scott Chilson, Vice President, Global Customer Experience at Johnson & Johnson

Scott Chilson


Vice President, Global Customer Experience
Johnson & Johnson

Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda

Day Three: Using What You Know About Your Customer to Foster Loyalty

Wednesday, March 25th, 2020


9:40 AM PANEL REMIX Looking into the Crystal Ball: Examining CX Trends for 2025 and Beyond

How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
industries:
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
all industries?
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for
improving CX?