Day Three: Using What You Know About Your Customer to Foster Loyalty
Wednesday, March 25th, 2020
How can brands prepare for future customer
experience improvement opportunities? How will the
technology evolve along with tomorrow’s consumer?
Get a holistic view of the future of the CX, as you hear
from senior executives across top brands across all
-What will your CX’s team’s role be as customer
experience continues to grow in importance across
-How will technology like AI, VR, AR and Voice impact
the role of CX?
-What strategies are in your future roadmap for