Every organization approaches their customer experience strategy, structure and governance a bit differently. A great first step if you don’t have an overarching cx strategic department is establishing a cx council or pulling together an advocate team. These teams champion customer experience across all departments and meet together to work on strategic projects.
•Who are the best people to bring together in a CX steering committee within your organization?
•What are the steps to establishing a meaningful group like this with real impact?
•How do you bringing these people from different departments together given their focus on other priorities?
•Making sure your organization understands the impact that a group like this can have, given the background that all individuals will be able to bring to the table