Sean Albertson

No matter what we try as a company, our customers often find themselves wandering back and forth between phone, chat, website and app, while trying to reach resolution. Their journey is like a river in the Rocky Mountains with obstacles and “rocks” that get in the way of an effortless flow. These class 5 rapids create challenges, frustration and increase the likelihood of customer disloyalty. Unfortunately, organizations are not designed to support the full customer journey. Sean Albertson has created a strategy that will ensure your organization is aligned and can leverage the tools needed to improve experience and drive greater customer loyalty. 

From Sean you will learn how to:

• Align your people to transform your CX strategy,
• Refine your processes to measure and drive value through insights, and
• Design your platforms to leverage cutting edge AI capabilities!