NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Contact Us: 1.888.482.6012

Suzie Dieth


Director of Customer Experience
Reliant, an NRG Company


3:00 PM Panel REMIX Part One: The Future of Feedback: How to Glean the Insights You Need from Today’s Busy Consumer

•Thinking about today’s customer and imagining how they would like to provide feedback
•Coming up with surveys that fit into your customers lives if you want to survey customers
•How many questions will you ask them- what will the questions consist of? Is it possible to determine their emotions surrounding an experience via survey?
•Looking into other sources of feedback- phone feedback, social media feedback, etc to figure out what you can glean from those interactions
•Taking all of this data across the org and aggregating it into useful insights 




Check out the incredible speaker line-up to see who will be joining Suzie.

Download The Latest Agenda