March 25 - 27, 2019
Hyatt Regency Indian Wells, CA
Director, Retail User Experience
11:00 AM Keynote: Equipping Your Employees with Tools to Help Customers When Keynote: A Customer First Approach They Need it
The employees within your organization that come face to face with your customers play an incredibly key role in how your customer experiences your brand. Do you know the role that your frontline customers play within your stores or via phone? Do they have the right tools in their hands to help your customers when they need it? Join this session to hear more about how to be designing products for your frontline employees that make them the ultimate ingredient in your CX success batter.