NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Timothy Embretson


Director, Retail User Experience
Best Buy


11:00 AM Keynote: Equipping Your Employees with Tools to Help Customers When Keynote: A Customer First Approach They Need it

The employees within your organization that come face to face with your customers play an incredibly key role in how your customer experiences your brand. Do you know the role that your frontline customers play within your stores or via phone? Do they have the right tools in their hands to help your customers when they need it? Join this session to hear more about how to be designing products for your frontline employees that make them the ultimate ingredient in your CX success batter.


Check out the incredible speaker line-up to see who will be joining Timothy .

Download The Latest Agenda