NGCX 2020

March 23 - 25, 2020

Hyatt Regency Indian Wells, CA

Troy Barnes, Chief Customer Officer at Pizza Hut

Troy Barnes


Chief Customer Officer
Pizza Hut

Check out the incredible speaker line-up to see who will be joining Troy.

Download The Latest Agenda

Day One: Using Customer Insights to Streamline Experiences

Tuesday, March 24th, 2020


9:05 AM C-Level Chat: Streamlining and Personalizing Experiences To Retain Customers

Positive and negative experiences can have lifetime impacts, which is why it’s so important to make sure you’re personalizing CX at every turn. Emotions play a huge role in commerce – if you have a great experience, you’ll likely rave about it, and if you have a bad experience, you’ll likely complain about it. Customers want to feel valued at every turn, so be sure to create a customer journey that is uniquely tailored to their needs, locations, and purchase history. Join this fireside chat with Troy Barnes from Pizza Hut who is helping to create personalized experiences for their customers everyday!

• Identifying the aspects of the experience you provide that are causing people to abandon it or only engage once
o Did you make it easy for your customers to interact with you?
o Were there any barriers they encountered during their experience?
•Using the right post sale/experience messaging to keep customers engaged
•Personalizing customer experiences to keep them coming back 
•Are they being provided with relevant content and offers  

Day Two: Converting to a Customer First Culture & Working Across Silos

Tuesday, March 24th, 2020