NGCX 2019

March 25 - 27, 2019

Hyatt Regency Indian Wells, CA

Valerie Peck


4:20 PM CX Technology Roundtable Discussions

1.Voxpopme Roundtable
Jon Carbone, VP of Video CX, Voxpopme

2.Enhancing Customer Experience with Pervasive Insights for Everyone
Roman Stanek, CEO, GoodData

3.Microsoft Roundtable
Shobhit Sahay, Principal Program Manager, Microsoft 

4.30, 60, and 90 Days in a Real Life CX Practice
Valerie Peck, CEO, SuiteCX
Anne Cramer, Director CX, Delta Dental Insurance

5.Adjacent Innovation:  Valuable Lessons from Outside Your Industry
Gabriel Bridger, SVP, Executive Creative Director, Rightpoint 

6. Thinking Outside the Bot: How MoviePass Transformed its Customer Service by Doubling Down on Automation
Abinash Tripathy, Founder and Chief Strategy Officer, Helpshift

7.Customer Experience and Emerging Technologies – Businesses Needs/Challenges
Mahesh Dharan, CEO & Founder, CEMOSOFT 

8.UBTECH Robotics Roundtable
Adam Lorts, Director of Enterprise Sales, North America, UBTECH

2:00 PM Chairperson’s Afternoon Remarks

If you are interested in presenting during this time, please contact Harvey Golub at  646-200-7527

Check out the incredible speaker line-up to see who will be joining Valerie.

Download The Latest Agenda