Valerie’s work experience has been focused on these areas of expertise for over 20 years. As a partner at East Bay Group and a founder of SuiteCX, a highly ranked CEM/CJM software platform she works with Fortune 100 companies as well as a number of international clients creating and executing CX and CEM strategies, Go to Market Strategies, Marketing Execution plans as well as developing and implementation of expecution programs such as Content and Brand Plans, Customer 360 databases and automation solutions.
While a partner at Peppers & Rogers, she was responsible for the Web, Contact Center, Marketing Automation and Knowledge Management Centers of Excellence. The firm’s Knowledge Management system won a prestigious Inc. Magazine award in 2002. Valerie’s other positions such as director of CFO Direct and director of marketing, Western Region High Technology Division, at PricewaterhouseCoopers, a Senior Manager KPMG and Executive Director of Market Management at Pacific Bell provide her with a wealth of experiences both in consulting and in business.
She has worked with a wide array of clients such as Limited Group, Inc, Vision Service Plan, Hay House, Xanterra Parks and Resorts, Copart, Orbitz, Luxottica, Syngenta, Allergan, EDS, Kaiser Permanente, SutterConnect, Sprint, Pacific Telesis, Sony, Stanford University, Oracle, Blue Shield of California, Sprint, Lincoln-Mercury, Wells Fargo, Overstock.com, Bluefly.com , Bank of Turkey, KBC Banking Group, Dogus Corporation, Aspect, Hewlett-Packard, USPS, Royal Caribbean International and Bank of the West.
Valerie has a B.S. in Marketing as well as an MBA from the University of Southern California.
Check out the incredible speaker line-up to see who will be joining Valerie.
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