NGCX 2020

August 17 - 19, 2020

Hyatt Regency Indian Wells, CA

NGCX Sponsors


[24] is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24] to assist... Read More


Atel Communications was founded in 1996. We went from a landline provider to the third telephone operator in Guatemala. Later, we leveraged our telecommunication experience with our contact center offering BPO services to serve our customers. Our background has allowed us to help companies to engage consumers at every touchpoint... Read More


Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s... Read More

East Bay Group/Suite Cx

East Bay Group and SuiteCX™ are the only combination of world class consulting and customizable end-to-end customer experience, journey mapping and journey analytics platform on the market, built by CX practitioners for CX practitioners.  In addition to the most robust customer journey mapping capabilities, the platform allows you to improve... Read More


Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big... Read More


Idomoo brings together the power of video and data to deliver the most engaging customer experiences, beating out all legacy media types. Idomoo's Native Personalized Videos offer cinematic quality and are generated in real time. They are used by leading brands around the world to drive engagement and deliver unparalleled... Read More


Digital transformation changes expectations: better service, faster delivery, with less cost. Businesses must transform to stay relevant and data holds the answers. As the world’s leader in Enterprise Cloud Data Management, we’re prepared to help you intelligently lead—in any sector, category or niche. Informatica provides you with the foresight to... Read More


InMoment™ is the leader in Experience Intelligence (XI), helping organizations deliver more beneficial and memorable experiences in every moment. The company’s cloud-native XI Platform is engineered with data science at the core, featuring three clouds that work seamlessly together to give businesses a comprehensive understanding of the most important factors... Read More


Kitewheel empowers the world’s largest businesses to understand and improve the consumer experience with the leading customer journey management platform. Kitewheel’s innovative Customer Journey Hub orchestrates intelligent customer journeys by unifying decisions across disparate systems, touchpoints, and technologies and provides seamless customer experiences that drive real-time revenue as well as... Read More


MaritzCX™ is the combination of the Allegiance award-winning CX platform and Maritz Research strategic consulting services, and as such is the only company who has successfully married CX technology and market research. With MaritzCX, you can see, sense and act on the experiences and desires of every customer, at every... Read More


MarketBridge delivers scalable and innovative solutions and services to digitally transform the way businesses go-to-market. In an era of increasing customer control and competitive encroachment, our mission is to future proof our client’s sales and marketing success with best-in-class strategy and data-backed execution. For over 25+ years, we’ve worked with... Read More


OPINATOR® - WOW Experience Management for Humans. OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR’s Predictive, Prescriptive, and... Read More


Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide... Read More


Thunderhead is the recognized global leader in technology for Customer Journey Orchestration. Enabling brands for the first time to understand each customer’s intent and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time. Thunderhead is leading the movement to transform customer engagement, with its... Read More


Usabilla, a SurveyMonkey company, empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive... Read More

Vision Critical

Vision Critical is a cloud-based CXM SaaS company that specializes in gathering and applying the hardest-to-reach customer experience data. Using proprietary technology and processes, Vision Critical is able to deeply engage any audience to increase voluntary customer data capture and apply that data to improve customer experience. With its unique, relationship-based... Read More


Voxpopme is the world’s #1 video feedback solution. We help our customers build great brands, products, and experiences by connecting with consumers through real-time video feedback. The Voxpopme platform is where the action happens. Our best-in-class technology is intuitive, secure, and makes video infinitely scalable. We help market research and... Read More

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Want to see who sponsored with us previously? View the list here.