ATEL

Atel Communications was founded in 1996. We went from a landline provider to the third telephone operator in Guatemala. Later, we leveraged our telecommunication experience with our contact center offering BPO services to serve our customers. Our background has allowed us to help companies to engage consumers at every touchpoint in their customer lifecycle, starting from telemarketing and acquisition to customer support, technical support, up-sell/cross-sell, retention, and brand advocacy. We provide services through multiple communication channels, encompassing phone, e-mail, web, chat, social media, messaging transforming ATEL into the best class of BPO companies. Our call center solutions satisfy the needs of medium to large companies based in the US, primarily in the retail, telecommunications, food delivery, and utility industries. Currently, we offer bilingual services (English/Spanish) and we can serve small to medium accounts (20 to 100 agents).