East Bay Group/Suite Cx
East Bay Group and SuiteCX™ are the only combination of world class consulting and customizable end-to-end customer experience, journey mapping and journey analytics platform on the market, built by CX practitioners for CX practitioners. In addition to the most robust customer journey mapping capabilities, the platform allows you to improve customer experience through integrated survey data, persona development, improvement planning and prioritization, and the creation of detailed contact strategies.
Our consulting and services team, East Bay Group can help design and deliver the guidance, recommendations and support you need to create an end-to-end customer experience solution based on data, customer journey/experience mapping and a time tested methodology to help you understand the what and the why of your current customers experience and then innovating the future state of that experience – prioritized into a roadmap of actions/initiatives.
We give you the power to focus on what matters most to your company in designing and executing excellent customer experiences to drive MacroCX (acquisition, retention and growth) as well as MicroCX (campaigns, communications and UX)